FAQ – FREQUENLY ASKED QUESTIONS

We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the links directly below.

How the store works?
  • Our Products are  Creative Digital Downloads that are available for downloading immediately after purchase the License
  • Adobe Photoshop Required: Download Trial Version Of  Adobe CC  Photoshop here
  • Log in, Take a tour, Add to cart all the desired templates, Check Out and Get your download links by email and on your account dashboard.  It is that simple!
What are psd templates?
  • PSD Templates are premade designs that can be edited and customized on Adobe Photoshop for your brand or event.
  • Our psd templates are downloaded as fully editable Photoshop PSD file.
  • You can change, edit and  customize every element of the psd design.
  • You’ll find different sections with Food Menu psd, Seasonal flyers, Live Music Psd, Club Design Templates, Corporate designs, bundles and also free flyers.
Why some stock photos & models are not included?
  • Many Graphic Designers or Websites use images found on the Internet without checking the rights to this image. But, like copyright, there are image rights, even on the Internet …
  • Sample photos as used on preview images are NOT INCLUDED in the purchase but links to get those photos are provided on the instruction file and template file.
  • We do include a blank placeholder layer to make using your own stock photos as easy as possible.
Which payment methods are accepted in the Online Shop?

We currently accept Paypal & Credit card through 2checkout secure payment.

How secure is shopping in the Online Shop? Is my data protected?

Credit card Payment occurs on a secure page located on the   www.2checkout.com  website to which customers are redirected upon order completion.
2Checkout is a payment processor for online businesses, combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online.

What exactly happens after ordering?

After you purchase a product or template, you will immediately receive a download link. If you have purchased a membership pass, you’ll get access to all the templates for free.

Do I receive an invoice for my order?

We don’t provide invoices but do provide receipts, which are emailed after purchases and available for reference on the  Order’s page under your TDS account settings.

Do you offer a Refund?

The answer is YES!

If you are not 100% satisfied with your purchase, within 30 days from the purchase date, we will fully refund the cost of your order.

  • The most important for us is the client satisfaction. If your have any issue with your item, download and unzipping issues or you’re simply not happy with your item,  just email us and we’ll be happy to refund you the 100% amount of your purchase!
  • We are here to help if you have further questions. Drop us an email through our support page.  Contact

 

 

Are you still not finding the answer you’re looking for? Contact us directly and  we  will get back to you as soon as possible.

TDS LAB Team